We hope that you will love your purchase from our store but if for any reason your order is not up to scratch, then please return this to us within 21 days of the purchase by following our returns procedure, whilst providing the items are in an unused condition and sent with original packaging. To return your item…

  • email us (at with ‘RETURN’ clearly stated in the subject heading of the email. Please state the name that you made your purchase with, your order number, the product you are returning, and why you wish to.
  • We accept returns for items that do not fit, did not fit the description, or have arrived broken or damaged.
  • Products returned to us must be in a resaleable condition (unless products suffered from damage within the process of posting).
  • Products should be unused, in their original packaging with labels attached (if applicable)
  • Please make sure within the returned package you have left a note stating your name and return details so we know who to refund once your parcel arrives back with us.

All returns can be sent to…

Ashburton Craftmongers
32 North Street
TQ13 7QD
United Kingdom

After we have received your item, in an unused and a suitable condition, we will refund you for the original paid cost of the product (not inclusive of original postage costs).

Please allow up to 10 working days for us to receive your return and communicate receipt of the goods.

With the exception of faulty goods, Craftmongers is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item.

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